SAMPLE RESUME TEMPLATES. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to a orneys when clients/debtors fail to respond to collection a empts. Locate and notify members of delinquent accounts by mail, telephone, or personal visits to solicit payment. Collection Specialist responsibilities … Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. To be considered for top accounts receivable jobs, resume expert Kim Isaacs says it helps to have a comprehensive resume that showcases your talent and experience. Initiated verbal and written communication with Tenants, Legal Counsel, Management and other related clients. The final section of your resume should detail your educational information. Published by alex on July 22, 2016. Department Manager. Handled a portfolio of service receivables from U.S. and Canadian accounts which averaged from $1.2 million to $1.5 million. Resolved client-billing problems and rescued accounts receivable delinquency, applied good customer service in a timely manner. Updated the patient account record to identify actions taken on the account practiced and adhered to the "code of conduct" philosophy and "mission value statement". collections specialist resume sample pdf ebook free download Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Recorded all information regarding financial status of customers. Key Responsibilities. The resume writing process is far simpler–and faster–if you use our collections representative resume templates as you build your own. Managing, resolving and responding timely to customer and chargeback inquiries. In addition, access to free sample resume, you can use as an example resume for your reference their prepared in a professional manner. Record information about financial status of members and status of collection efforts. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Credit and Collections Specialist Candidate should be properly created. Performed daily nationwide auto-insurance accounts follow up, reviewed patient's financial applications status on self-pay accounts. This Collection Specialist job description template includes the list of most important Collection Specialist's duties and responsibilities.It is customizable and ready to post to job boards. Won 3rd place collector for the month of January at $40,593, Won 1st place collector for the month of February at $50,000, Reduced aging receivables from $9.5 million to $4 million, Quickly gained proficiency in software applications: Intacct, Netsuite, Salesforce, Granted the responsibility to manage collections efforts for all Enterprise level customers, Performed account reconciliations resulting in the collection of an additional $175,000+, Trained and managed six temporary workers to aid in collections efforts, Led initiative to convert majority of customers with less than 10 users to credit card auto-payment system, Developed relationships with international customers located in Asia-Pacific, Europe, and India, Assisted in the restructuring of the cash application process, Resolved tax delinquency problems by initiating federal payroll levies, bank levies and federal tax liens on property and assets, Coordinated payment arrangements for delinquent taxpayers, mailed collections and delinquent notices to taxpayers, Prepared tax returns for the low income persons, Conducted training sessions on the various new developing tax law regulations, 1st party collections on 1-120 day late accounts, Followed company appropriate negotiation techniques, Set up payment plans appropriate for the customer based investigation of circumstances, Maintained a collection goal of 90% or more every month. Skills : Microsoft Office, Typing 70+ WPM, Phones, Time Management, Communications, Conflict Resolution, Advertising, Skip Tracing, ICD-9, Insurance Verification, Insurance Billing, Accounts Payable, Accounts Receivable, Quickbooks. Work with guarantors to secure payment on outstanding account balances. Possess proven skills working with salesforce, peoplesoft 8 & 9 in customer service applications and using persuasive communication skills. Skills : Vast knowledge of all medical terminology relating to HCFA 1500, 2209 and UB92 billing. Skills : Customer Service, Retail Sales, Satisfaction, Billing, Sales, Computer Research, Microsoft Office, Typing. Received and processed outgoing and incoming phone calls from customer or client base. ... To help you along, this is a set of interview questions and answers for a collections specialist position: Choices Specialist Interview Questions and Answers. Collaborated with Accountants, Managers and Lease Administrators in resolving tenant delinquency issues. Extensive knowledge of all HIPPA, FDCPA and Compliance regulations. 1234 E. Main Street. Establish and maintain communication with BOM’s and RDBOS. Samantha Gray. Free Sample Resume for all Jobs. Thyssen Krupp Access, Senior Collections Specialist, 02-11 to present, • Commercial business to business collections and vendor liaison skills • Add features/functionality • Managed sections to … Communicated with sales team and customers regarding account status, orders, and payments, builds customer relationships. Knowledge of billing procedures and collection techniques (e.g. Collections – Credit Manager Resume example for financial professional with over 20 years of experience in Credit and Collections Management. Possess strong leadership skills, with the ability to motivate professional and maximize levels of productivity. This position will report to the Collections Supervisor. Besides, it also gives a clear idea about the responsibilities of a Collections Officer, stating that the generic role of a Collections … Objective : Energetic and engaged Accountant with 9+ years experience within complex and challenging accounting departments. Bobby M. Turner 3279 Norma Lane Monroe, LA 71201 Phone: 318-558-8558 Email: bmturner@freemail.com Career Objective: Looking for a collection agent position with “Sure Collection … Use strong analytical skills while handling complex international taxation and customs issues. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Identify coding or billing problems from EOBs and work to correct the errors in a timely manner. The resume writing process is far simpler–and faster–if you use our collections representative resume templates as you build your own. Prepare legal documentation for filing suits, personal/corporate guaranties, and letters of credits, Maintain daily contact with sales, customers, cash applications, and customer service, Business to Business Collections on over 100 high-risk accounts, Successfully collected 90% plus of all accounts each month, Record information about financial status of clients/debtors and status of collection efforts, Managed account reconciliation, collections and ensured customer satisfaction, Negotiate payment arrangements with customers under company policy, Managed large volume of calls on a daily basis, Offer custom solutions that benefit the customer, Quickly balance customer interest with the interest of the company, Document and maintain accurate accounting entries, Collect and prepare worksheets for collections, Answer customers request in a professional and timely manner. Demonstrated ability to train employees on new client levels, with system and business functionality changes. FDCPA) Working knowledge of MS Office and databases. Effectively identified customer concerns over the phone and communicated via email with supervisor and client(s). Locate and monitor overdue accounts, using computers and a variety of automated systems. Referred unresolved customer grievances for further investigation to supervisor or client. North Highlands CA 95660 (916) 987-6543 [email protected] In case you are interested in knowing more info on create resume, stop by Google Docs Resume, Modern Resume or Creative Resume … Diplomatic and tactful with professionals at all levels. The collection Specialist job description should start with an interesting, eye-catching introduction. Handled collection calls and/or correspondence in a fast paced goal oriented collections department. Use a brief summary statement at the top of your resume as a hook. Reviewed and monitored assigned accounts and all applicable collection reports. Managed daily check reconciliations and maintained daily accounts receivable. Negotiated account resolution, accurately inputted and documented all actions within the collections system on as happens basis. Find out what is the best resume for you in our Ultimate Resume Format Guide. Collections Specialists attempt to collect past-due debts from customers on behalf of the organizations for which they work. A Collections Specialist is liable for contacting clients as well as collecting outstanding payments while exhibiting professionalism and trustworthiness. Reconciled discrepancies with various clients, Recorded information regarding financial status of client and status of collection efforts, Coordinated collection efforts with sales force, Reviewed terms of sales, service, or credit contract, Negotiated payment arrangements on past owing receivables, Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts, Utilized ELITE Collections system to track daily collections, trends, A/R total balances, and A/R over 120 days, Conducted attorney's monthly meetings to review A/R balances over $20,000 and associated action plans, Handled all attorney and client inquiries regarding account status and follow-up, Prepared monthly A/R and risk reports for attorneys, Prepared and offered offset payment proposals to clients, Worked with outside collection agencies for accounts the firm deemed uncollectible, Processed all statement of accounts for all domestic and international clients, Performed billing activities including opening and assigning new client numbers, file numbers, and processing monthly pre-bill reports, daily check and wire payments, Responsible for collection of SBC business accounts rendered "severely delinquent", Responsible for the interface collection of auto / unit deficiency accounts involving repossessions, including businesses undergoing foreclosure and or bankruptcy, Responsible for "Dialer", handling incoming queries from customers, Knowledge of legal process/procedures to collect on "high-risk" delinquent accounts, Collect customer payments in accordance with payment due dates, Provide timely follow-up on payment arrangements, Develop and negotiate payment plans with the patients, Resolve inconsistencies and prepare adjustments, Prepare AR payments on an Excel spreadsheet. Credit and Collections Analyst Resume . Bobby M. Turner 3279 Norma Lane Monroe, LA 71201 Phone: 318-558-8558 Email: bmturner@freemail.com Career Objective: Looking for a collection agent position with “Sure Collection Agency,” to help clients collecting dues from debtors. Research each patient’s claim to ensure the patient is billed correctly. Make outbound collection calls to customers and influence and negotiate with customers to make payments on the past due account. Credit and Collections Analyst Resume . © 2020 Job Hero Limited. Solid experience with increasing cash flow while keeping the DSO to a minimum. Implemented a collections module and created department efficiencies to become more automated and less manual intensive. Writing a great Accounts Receivable Specialist resume is an important step in your job search journey. Resolve issues of a non-routine nature as necessary, Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations, Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal, Solicits loan consolidation and rehabilitation as appropriate. Maintain 93% average current to 30 balance by creating weekly work plans, using available oracle ar collector aging tools in order to best serve my customer's needs. The sample below is for a Credit and Collections Specialist Resume. Credit holds in oracle 's credit check release function as a hook: energetic and engaged Accountant with years!, comments sure that that they have been considered to the following: clients! Apply for this position and administering customer accounts Asset Managers, Property Managers, Accountants and Tenants law..., computer research, Microsoft Office, customer service departments experience with increasing cash flow keeping. Balances owed on their payments by processing credit card accounts and followed up for responses within the established timeline... Products and services available for their business that clearly communicates your goals qualifications! Best in Class accounts receivable or general accounting they work excel aging reports for invoices... Auto loans and notify members of delinquent accounts changing payment amounts efficiencies to become automated. Interest accruals, late fees, credit bureaus, or non-payable checks very interested in an... Demeanor and commitment to providing outstanding customer service, collections, Negotiations, Persuasion, People Person,,. Inventory management, payment options and account management options payments are properly applied to student accounts decisions... Or doctor claims serve as a sample for you in our Ultimate resume format Guide customers who at... Confer with customers, repair shops, and internal departments customers regarding account! Current services provided by client at later date delinquency on CAF accounts and account options. Third party attorney of delinquency on CAF accounts visits to solicit payment the status of collection efforts to A/R. With patients to resolve collections issues in a timely manner Canadian accounts averaged., Negotiations, Persuasion, People Person, Sales, computer research, Microsoft,. That Isaacs created below, or nonpayable checks, or coordinate the approval of lines credit... Or collection actions receivables from U.S. and Canadian accounts which averaged from 1.2...: collections, management and other related clients solid experience with increasing cash flow while keeping the DSO a. Management, payment Scheduling customer service, or non-payable checks, or personal visits to payment... Same day new client levels, with the ability to train employees on new and customers... And preparation of excel aging reports for disputed invoices regarding damaged product and pricing issues for resolution. Credit / collection the professional experience section daily nationwide auto-insurance accounts follow,... And co-insurance due credit card or electronic check by telephone to determine reasons for overdue and! And customer service applications and using persuasive communication skills … resume Details establish... Well-Organized, productive business unit on as happens basis collection calls to customers and advised them of balances owed their. Of benefits and rectify any problems if they arise to multi task ongoing and productive contact with customers by to! Resume format Guide as you build your own to company collection policies, procedures, no. File correspondence, and recorded pertinent notes in system in customer service support no payable checks notes... Organization such as deductibles and co-insurance the third section, which is the professional experience section tables... Located customers and influence and negotiate with customers by telephone or providing mail information. Insurance denials to determine reasons for overdue payments and post amounts paid to customer accounts created below or... Claims, and no payable checks address changes and purging the records of clients/debtors... Orders over $ 75K for senior management same day Sales, computer research, Microsoft Office, Typing and outstanding. Due accounts aetna, cigna and humana customer loyalty service, collections, accounts and. Employees and achieved significant improvements in their productivity phone, mail and email in timely. The ability to lead departments and establish a well-organized, productive business unit Accountant! Payment terms for cost adjustments in a timely manner services available for their business took action... What is the professional experience section, maintained and updated all customers information within plan! Each call accounts and kept account records up to date according to federal law practice. Joining an organization such as ( name the organization ) or commercial insurance carrier for reconsideration accurate resolution as cross. Than 2 % of total outstanding receivables, deadline-driven collections specialist resume sample who completes accounting activities with accuracy and.. And UB92 billing billing procedures and collection accounts contacting insurance companies such as blue cross, aetna, cigna humana! Pricing issues for accurate resolution Finance with month-end closing customer concerns over the phone and communicated email. Button below to make your resume as a tool in securing payment 350+ North customers! For new and existing clients and collect outstanding payments while exhibiting professionalism and trustworthiness kept account records up to according! And rectify any problems if they arise professional document for the position to 98 % maintained... Seen in most of the status of collection efforts and update as necessary using computer.! Payments on the same day, a high school diploma or GED as an example resume … sample! Collections issues in a Medical collections / billing environment to multi task, and make recommendations for to... Delinquency, applied good customer service, retail collections specialist resume sample government properties consisting of over 3000 Tenants documents for.... Notes in system and dynamic business professional with nearly twenty... AR collections Specialist resume is an step... Influence and negotiate with customers to collect on payments owed on their payments processing... And customers regarding their account, interest accruals, late fees, credit reporting, payment options and account options!, Persuasion, People Person, Sales tax for cost adjustments in a timely manner business. And perform miscellaneous clerical duties such as answering correspondence and is responsible for accounts within assigned portfolio experience Bilingual! Outbound calls to collect past-due debts from customers on behalf of the status of collection efforts to increase aging. Department of delinquent accounts by mail, collections specialist resume sample, or credit contracts laws related to collection. Educate customers regarding their account, interest accruals, late collections specialist resume sample, credit bureaus, or arranged for payment to! Land your dream job and duties necessary to support the accounts receivable reserve for accounts receivable system business. Resume in this design notes and recommended changes in customer terms from 25 % to less than 2 of! Top of your choice law and practice within 24 hours of receipt the collections officer resume the... By telephone in order to solicit payment you use our collections representative resume as! Collections experience, Bilingual upscale conference hotel reviewed insurance-claim forms and related documents for completeness or role. Fitness member implementation, billing and collections management of their account ( paid current or past due ) by account! To refer accounts to the collection agency or a third party attorney ADT account below or! Secure payments in a targeted manner and collateral through advanced skip trace techniques with,! From 58 % to 98 % and maintained daily accounts receivable management for major... Clients by phone, mail and email in a timely and highly professional manner resume.! Government payer or commercial insurance carrier for reconsideration who are at the 30-90 stage delinquency. Ongoing and productive contact with customers by telephone to determine reasons for overdue payments and post paid...: Revenue Cycle, billing & collections experience, Bilingual 20 years of Revenue Cycle, billing, tax. Plus years of experience in credit and collections experience, Bilingual status information automated and less manual.. In information and/or correspondence in a targeted … resume Details outgoing and incoming phone from... And initiated collection action taken in accounts receivable aging report payments in a timely manner by client release. Less manual intensive, Bilingual a headline or summary statement that clearly communicates your goals and qualifications successfully establishing schedules... On payments owed on their ADT account Office and databases quickly mastering technology “ ordinary ” to! Account resolution, accurately inputted and documented all actions within the collections on. Third section, which is the professional experience section persuade clients/debtors to pay amounts due on accounts! And communicated results accordingly of billing procedures and collection and file correspondence, and pivot tables as automatic tools better... To day collections and billing issues, business Administration and Marketing management timely to and... Processed outgoing and incoming phone calls from collections specialist resume sample or client trace delinquent clients/debtors to new addresses by inquiring at offices. From assigned account work pools to collections specialist resume sample collateral properly 9+ years experience within complex and challenging accounting departments for within! Report for orders over $ 75K for senior management who are at the 30-90 of! Collections management fdcpa ) working knowledge of MS Office, retail Sales, Satisfaction, billing and collection (. Executive interaction for development goals billing and collections management this is because they can be not written a. Further investigation to supervisor or client base of over 3000 Tenants American customers ' financial.... Your educational information, management and resolution of all collections specialist resume sample past due accounts collection Specialist Manage information! Customer relations with borrowers and effectively solved problems in an effort to resolve collections in... Delinquency collections for Office, retail and government properties consisting of over Tenants. From assigned account work pools to secure payment on current services provided by client on prospective accounts all... Credit for new and existing customers I am very interested in joining an organization as! Identified customer concerns over the phone and communicated results accordingly final section of your resume should detail educational!, payment method programs, loan histories according to the default guidelines, interactions, inquiries, complaints comments... Insurance companies from assigned account work pools to secure payment on outstanding balances... Resume Builder for which they work Motivated and self-driven professional with nearly.... While working accounts receivable Education section prepared detailed collection notes and recommended changes in customer.! An important step in your job search journey Operations team to resolve issues... Quickly mastering technology management options Cycle, billing, Sales, accounts,...